1. Purpose
To outline the procedures and terms for booking and cancelling courses offered by Firstline Medical Training, ensuring clarity and fairness for all participants.
2. Scope
This policy applies to all individuals and organisations booking training courses with Firstline Medical Training.
3. Booking Process
Bookings can be made via the company website, email, phone, or authorised agents. All bookings must include full participant details and course selection. Bookings are subject to availability and confirmation by Firstline Medical Training. A booking confirmation will be issued once the booking is accepted.
4. Payment Terms
Full payment or a deposit(as specified) is required to secure a booking. Payment methods accepted include bank transfer, credit/debit card, or other agreed methods. Bookings may be cancelled or suspended if payment is not received by the due date.
5.Cancellation by Participant
Cancellations must be made in writing (email or letter). Cancellation charges apply as follows:
More than 14 days before the course: Full refund or transfer minus any administration fees.
Between 7 and 14 days before the course: 50% of the course fee.
Less than 7 days before thecourse: No refund.
Substitutions of participants may be allowed with prior notice and approval.
6.Cancellation or Postponement by Firstline Medical Training
Firstline Medical Training reserves the right to cancel or postpone courses due to insufficient enrolment, trainer availability, or unforeseen circumstances. In such cases, participants will be offered an alternative date or a full refund. The company is not liable for any additional costs incurred by participants due to cancellation.
7. No-Show Policy
Participants who fail to attend without prior notice will not be entitled to a refund.
8. Course Changes
Firstline Medical Training reserves the right to make reasonable changes to course content, venue, or trainer without prior notice.
9.Communication
All communications regarding bookings and cancellations should be directed by email to : bookings@firstlinemedicaltraining.co.uk.