Policies & Procedures

A

Asset and Equipment Loan Policy

B

C

Capability Policy Code of Conduct for Learners Code of Conduct for Trainers Complaints Policy Compliments and Feedback Policy Course Booking and Cancellation Policy CPD and Competency Policy Credit Control and Debt Management Policy Customer Service Policy

D

Data Protection Policy Disciplinary Policy Disclosure and Barring Service Policy Disruption to Travel Policy

E

Email Policy Expenses Policy

F

G

Grievance Policy

H

Handling Inbound Enquiries Policy Health and Safety Policy

I

Invoicing and Credit Note Policy

J

K

L

Learner Support and Welfare Policy Lone and Out of Hours Working Policy

M

Managing Records Out of the Office Policy Mobile Device Use Policy

N

O

P

Personal Devices Policy

Q

R

Record Management and Retention Schedule Policy Refunds and Compensation Policy Remote Delivery Policy Reporting of Injuries, Diseases and Dangerous Occurrences (RIDDOR) Policy Risk Management Policy

S

Service Level Agreement Policy

T

U

V

VAT Guidelines Policy

W

Whistleblowing Policy

X

Y

Z